Making Customer Service, Employee Happiness Keys To Success
An entrepreneur who changed how salons are marketed, managed admits he is motivated by growth and a fear of failure.
This combination moved Michael Randazzo to follow his father’s footstep but with a plan to change how he managed his businesses.
The results are a chain of highly successful salons anchored on his employees’ well-being and their contributions.
Coming from a family of entrepreneurs, Randazzo saw the stability in the salon industry through the observation of his father’s barber shop in New York.
However, he also observed the challenges within the industry--there was very little benefits for the employees, having no health care or vacations. This sometimes created problems when he sought to impose a strong customer service focus in his salons.
To succeed, Randazzo needed to build a strong commitment from his staff.
From the beginning, he executed his plans of changing the business model and added in vacations, health care, sick days, retirement plans, and an overall better business structure.
Because his approach was so successful, Randazzo wrote a book about his experiences.
Written as a how-to guide, Randazzo’s book, “Tales of an American Entrepreneur- Journey of a Small Business Owner” is focuses on ways of building a total customer experience.
Written as a how-to, he discusses how to use time efficiently as well as an explanation for the best practices to utilize in a small business. Randazzo also emphasizes the importance of paying attention to details and employees.
Randazzo says, “any entrepreneur need to have a continuous drive for numbers along with a desire to increase them.
Above all, Randazzo emphasizes, “Success is looking into my family’s eyes and knowing they are proud of me.”
Randazzo manages to be successful in the business world through distinguishing his brand from competitors.
In order to distinguish oneself, he says it is essential to work on the brand and define what the brand it, paying special attention to details.
As a results, Randazzo’s book goes into great detail in a how-to manner for distinguishing one’s brand.
Like many small business leaders, Randazzo has had difficult occasions and he writes about stressful times and how to get through them. He describes situations of stress with employees, investment, and the start up of his business.
If given the opportunity to travel back to day one of his startup to talk to his former self, he would have a straightforward answer.
Michael says, “You have to understand that people are going to do different things and you might feel a sense of betrayal. Take that betrayal and toss it away. Do not worry about other people, because some like vanilla and some like chocolate. Just be the best you can be and set up the best environment.”
Randazzo’s book is written to help anyone who wants to open a business or is already in business as well as anyone that wants more from their career.
Unlike other how-to books from entrepreneurs, Randazzo touches on how to begin saving and investing.
An entrepreneur who changed how salons are marketed, managed admits he is motivated by growth and a fear of failure.
This combination moved Michael Randazzo to follow his father’s footstep but with a plan to change how he managed his businesses.
The results are a chain of highly successful salons anchored on his employees’ well-being and their contributions.
Coming from a family of entrepreneurs, Randazzo saw the stability in the salon industry through the observation of his father’s barber shop in New York.
However, he also observed the challenges within the industry--there was very little benefits for the employees, having no health care or vacations. This sometimes created problems when he sought to impose a strong customer service focus in his salons.
To succeed, Randazzo needed to build a strong commitment from his staff.
From the beginning, he executed his plans of changing the business model and added in vacations, health care, sick days, retirement plans, and an overall better business structure.
Because his approach was so successful, Randazzo wrote a book about his experiences.
Written as a how-to guide, Randazzo’s book, “Tales of an American Entrepreneur- Journey of a Small Business Owner” is focuses on ways of building a total customer experience.
Written as a how-to, he discusses how to use time efficiently as well as an explanation for the best practices to utilize in a small business. Randazzo also emphasizes the importance of paying attention to details and employees.
Randazzo says, “any entrepreneur need to have a continuous drive for numbers along with a desire to increase them.
Above all, Randazzo emphasizes, “Success is looking into my family’s eyes and knowing they are proud of me.”
Randazzo manages to be successful in the business world through distinguishing his brand from competitors.
In order to distinguish oneself, he says it is essential to work on the brand and define what the brand it, paying special attention to details.
As a results, Randazzo’s book goes into great detail in a how-to manner for distinguishing one’s brand.
Like many small business leaders, Randazzo has had difficult occasions and he writes about stressful times and how to get through them. He describes situations of stress with employees, investment, and the start up of his business.
If given the opportunity to travel back to day one of his startup to talk to his former self, he would have a straightforward answer.
Michael says, “You have to understand that people are going to do different things and you might feel a sense of betrayal. Take that betrayal and toss it away. Do not worry about other people, because some like vanilla and some like chocolate. Just be the best you can be and set up the best environment.”
Randazzo’s book is written to help anyone who wants to open a business or is already in business as well as anyone that wants more from their career.
Unlike other how-to books from entrepreneurs, Randazzo touches on how to begin saving and investing.
